Store Policy

Thank you for your interest in purchasing a copy of North Star: A Dimilix AU Anthology! We hope you're excited to follow us on various journeys with our beloved Dimitri and Felix!

Please review this page carefully as a successful checkout assumes you have read and agreed to the following terms set out.

✦ North Star is a fan collection of art, writing and various merchandise as a love letter to Dimitri and Felix of Fire Emblem: Three Houses and the Fire Emblem Warriors: Three Hopes spinoff. We are in no way associated nor affiliated with official sources.

✦ This project runs on a pre-order basis. Production will commence after pre-orders end on February 28th. Please read the individual listings carefully for an estimated delivery date.

✦ All sales are final once pre-order period has ended. We ask for your understanding that refunds will not be possible beyond that.

Shipping

✦ All physical items will be shipped with a tracking number from Japan. We will ship to any country serviced by Japan Post, please check this link for details on any restrictions.

✦ Shipping for physical orders is expected to start around late April/early May 2025. Please note that production delays may push the date back further. Digital PDFs will only be sent out after all physical orders have been shipped.

✦ International shipping may only be partially tracked! Tracking updates may cease after the item has left the Japan as this is wholly dependant on your local post, please check in directly with them for the whereabouts of your item. You may still quote the tracking number provided when required.

✦ Import duties, VAT and other taxes are NOT included in the item price or shipping cost. Please note these extra excharges as they are your responsibility and plan accordingly as we will not be liable for any additional costs.

✦ We will not be liable for any damages to or theft of any items that may occur in the process of shipping, transit and handling. All items will be carefully and securely packed prior to shipping.

✦ Address updates are the buyer's responsibility and can be changed any time before the order is shipped. If you need to change your address, please send us as email as soon as possible with your order number and new information.

For UK/EU Buyers

✦ You may be required to pay additional charges upon the item's arrival in your customs, including but not limited to: import duties, VAT and processing fees incurred by local couriers. By purchasing from the store, you understand that these charges are your responsiblity and that the North Star team will not be liable for any of these additional costs incurred after your item has been shipped out. Please purchase at your own risk.

For Australian Buyers

✦ For security purposes, we only offer EMS shipping. Regular tracked airmail to Australia stops tracking once the package is out of Japan, and to ensure your package gets to you, we only offer EMS, which is pricier.

Refunds & Exchanges

✦ We are unable to accept requests for refunds or cancellation once your order is confirmed. Please note the made-to-order nature of the project.

✦ If your item ends up returned, please mail us so we can confirm the new delivery address. Reshipping charges will fall on the buyer.

✦ Exchanges will only be allowed if there are wrong or missing items from your order. Please email us at [email protected] with the relevant details (invoice number, photographs of the items you received, etc) and we'll get back to you as soon as possible.

If you have any further questions, please contact us at [email protected] and we'll get back to you as soon as possible. Alternatively, you may also follow us on Twitter/X or BlueSky for production updates. We hope you look forward to this passion project come to fruition!